Question about sleeve length for W2X
I just inquired about the sleeve length of this robe for a W2X and was told by your associate that it was 17 3/4" in length. If this robe is supposed to be long sleeves that is really, really short! Is that actually the correct length?
This is Sara from J.Jill. Thank you for your question!
The 17 ¾” measurement that you were given is actually a measurement across the shoulder of this style. Our Women’s size 2X (18w/20w) has a sleeve length, measured from the top of the armhole, of 23 ½”.
We’re so sorry about giving you that incorrect information. It was listed incorrectly and because you brought this to our attention, we’ll be able to fix the error right away. Thank you so much for reaching out!
3 days ago
Tilton, NH, USA